1. Introduction
At 9Tattvas (“we”, “our”, “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our products and services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Scope
This Privacy Policy applies to all users of our website, applications, and services. It does not apply to third-party websites or services that may be linked from our platform.
3. Information We Collect
a. Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Account login details
- Payment information (processed securely via third-party providers)
- Product preferences, feedback, and queries
b. Information Collected Automatically
When you use our services, we may automatically collect:
Usage Information
- Pages visited
- Time spent on the website/app
- Clickstream data and interactions
Device Information
- Device type, operating system, and browser type
- IP address
- Language preferences
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Understand user behavior
- Personalize user experience
You can control cookies through your browser settings.
c. Transaction Information
We collect details related to purchases, including:
- Products ordered
- Order date and time
- Payment status
- Delivery details
d. Customer Support Communications
If you contact us, we may collect:
- Communication content
- Contact details
- Support history
4. How We Use Your Information
We use your information to:
- Provide, operate, and improve our products and services
- Process orders, payments, and deliveries
- Communicate order updates and customer support responses
- Send important administrative information
- Personalize your experience
- Conduct research, analytics, and performance tracking
- Prevent fraud, misuse, and security issues
- Send promotional and marketing communications (only with your consent)
5. Sharing of Information
We do not sell your personal data. We may share your information only in the following cases:
a. Service Providers
With trusted third parties such as:
- Payment processors
- Delivery partners
- IT and analytics service providers
These partners are obligated to protect your data.
b. Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws or regulations
- Respond to legal requests or government authorities
- Protect rights, safety, and property of 9Tattvas or others
c. Business Transfers
In case of merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards.
d. With Your Consent
We may share your information when you explicitly agree to it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no digital platform can guarantee complete security.
7. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
- Restrict or object to certain processing activities
To exercise your rights, contact us at the details below.
8. Data Retention
We retain your information only as long as necessary for:
- Providing services
- Legal and regulatory compliance
- Resolving disputes and enforcing agreements
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review their policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:Email: support@9tattvas.com (replace with actual email)