At 9Tattvas, we are committed to delivering high-quality products and a seamless customer experience. This policy outlines the terms related to order modifications, returns, refunds, and customer support.
1. Order Modifications
Once an order is successfully placed and confirmed on our platform, modifications or cancellations are generally not permitted.
Once your cancellation request is received, we will process it within 24–48 working hours.
Refund Policy
Refunds will be initiated only under the following conditions:
- Product received is damaged in transit
- Product has a manufacturing defect or quality issue
- Incorrect product has been delivered
- Items are missing from the order
2. Customer Feedback & Concerns
If you encounter any issues with your order—such as damaged, defective, or incorrect items—please notify us within 7 days of delivery.
To help us resolve your concern quickly, we request:
- A clear unboxing video
- Supporting images (if applicable)
This will assist our team in verifying and processing your request efficiently.
3. Delivery & Shipment Issues
In case of any delivery-related concerns (such as missing packages or incorrect delivery status), please inform us within 7 days of receiving delivery confirmation from our logistics partner.
We will promptly investigate and escalate the issue where necessary.
4. Returns & Refunds
- Returns are accepted only for damaged, defective, or incorrect products.
- If you encounter any issues with your order—such as damaged, defective, or incorrect items—please notify us within 7 days of delivery.
- Requests must be raised within 3 business days of delivery.
- Approved returns will be processed after verification by our team.
5. Contact Us
For any queries related to returns, refunds, or order issues, please reach out to us:
- Email:
- WhatsApp: +918929660055